The CoreComm FAQ (list of Frequently Asked Questions) answers questions that are frequently asked of CoreComm's technical support department.

Part One:	Common Questions About CoreComm's Service
Part Two:	Connecting to CoreComm with 56k Modems
Part Three:	Common Problems with Modem to Modem Connections
Part Four:	General Problems with Internet Software
Part Five:	Questions about E-Mail
Part Six:	Questions about USENET newsgroups
Part Seven:	Questions about the World-Wide Web

1.01:	How can I connect to your service at 56k?
1.02:	How can I change my password?
1.03:	How can I change my E-Mail address? Can I have more than one E-Mail box on my account?
1.04:	What are the addresses of the various servers (mail server, news server, DNS servers, etc.)?
1.05:	Do you have a local access number in my hometown? How about a 1-800 number I can use to call from any location?
1.06:	Is the system down? How can I check to see if it is?
1.07:	How do I set up a web page with CoreComm?
1.08:	What software can I run on CoreComm to utilize the Internet? Where can I get software to access "special features" of the Internet?
1.09:	Where are the chat rooms?
1.10:	Can I run a "bot" or "server daemon" or other "background process" from my CoreComm account?

2.01:	Does CoreComm support 56k connections?
2.02:	What is v.90?
2.03:	Why can't I connect at the full 56k speed?
2.04:	Why can't I connect faster than I did with my old 28.8 or 33.6 modem?
2.05:	How can I find out if I'd benefit from getting an v.90 modem?

3.01:	Why am I being disconnected unexpectedly from your system?
3.02:	Why does my modem connect at a speed lower than it's advertised speed (21.6, 24k, etc.)
3.03:	My connection seems slow. What can I do about it?
3.04:	My computer shows that I'm connecting at 57600 or 115200. Is that true? I thought it wasn't possible!
3.05:	What is ISDN?

4.01:	I'm getting an "Illegal Operation"... but I haven't done anything illegal! Also, I'm getting a GPF, or Invalid Page Fault. What am I doing wrong?
4.02:	Why am I getting a Type 1 or Type 11 error on my Mac?
4.03:	I can't save my account password in Windows95/98!

5.01:	I'm receiving a lot of junk E-Mail. When will it stop?
5.02:	I got a letter about this virus you can get by reading E-Mail!
5.03:	I'm getting a message indicating I have a "POP lock". How can I get rid of it?
5.04:	My Mail program just says "Retrieving message 1 of x..." and sits there. What's happening?
5.05:	How can I set up my mail program for multiple mailboxes?
5.06:	Why do I get the error "connection refused" when trying to get mail?
5.07:	Why do I get the error "Access Denied" or "Not a relay" when trying to send mail?
5.08:	How do I check my CoreComm E-Mail from another provider?
5.09:	How long does it take for E-Mail to be delivered to another party?
5.10:	Why are the dates or times on some E-Mail messages incorrect?
5.11:	Why does the mail server say my password is wrong. It's not!
5.12:	A friend sent me E-Mail and I never got it!
5.13:	How much mail can I have in my account?
5.14:	I got an attachment, and I don't know what to do with it!
5.15:	I accidentally deleted an important message! Can you get it back?
5.16:	How do I use CoreCommMail?

6.01:	Why can't I post to the news server?
6.02:	Why do I get a 502 You Have No Permission To Talk error when I try to connect to the news server?
6.03:	Can you carry a certain newsgroup on your news server?
6.04:	Where are Microsoft's newsgroups?
6.05:	Why do multiple posts have parts missing?
6.06:	Why is reading news so slow in Netscape?
6.07:	Why do my news posts take so long to show up?

7.01:	Why do I get a "DNS" or "Host not found" error?
7.02:	What is a "cookie"?
7.03:	Is it safe to send my credit card number over the web?
7.04:	How do I keep my kids from going to undesirable sites?
7.05:	When I visit a web site, the new information doesn't appear even though I know it's been changed.
7.06:	What are all these files in my cache directory?
7.07:	Why can't I print information from the World-Wide Web from Netscape?
7.08:	Downloaded the new version 4 of Netscape, and now I can't find my mail?
7.09:	What are Java and Javascript?
7.10:	Does CoreComm support the Microsoft FrontPage extensions?